Vulnerability Disclosure

Brand Promise

Keeping user information safe and secure is a top priority for us at Trevi.io, and we welcome the contribution of external security researchers. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our users.

Scope

If you believe you’ve found a security issue in any website, service, or software owned or operated by Trevi.io and its parent company, we encourage you to notify us.

How to Submit a Report

To submit a vulnerability report to Trevi.io, please contact us at security@trevi.io. Please ensure you put “Vulnerability Report” in the subject field of your email. Your submission will be reviewed and validated by a member of our security team.

Safe Harbor

Trevi.io supports safe harbor for security researchers who:

  • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our services.
  • Only interact with accounts you own or with explicit permission of the account holder. If you do encounter Personally Identifiable Information (PII), credit card holder data or any out of scope issues, please contact us immediately, do not proceed with access, and immediately purge any local information.
  • Provide us with a reasonable amount of time to resolve vulnerabilities prior to any disclosure to the public or a third-party.

We will consider activities conducted consistent with this policy to constitute “authorized” conduct and will not pursue civil action or initiate a complaint to law enforcement. We will help to the extent we can if legal action is initiated by a third party against you.

Please submit a report to us before engaging in conduct that may be inconsistent with or unaddressed by this policy.

Preferences

  • Please provide detailed reports with reproducible steps and a clearly defined impact.
  • Submit one vulnerability per report.
  • Social engineering (e.g. phishing, vishing, smishing) is strictly prohibited.

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